Asos contact us6/20/2023 ![]() Get help from a dispute resolution schemeįind out more about how to fix your consumer problem. ASOS apologises for the current delay - thank you. ASOS will be contacting the customer directly once the returns voucher is looked into and as soon as possible. If a business isn’t helping you fix something that went wrong, you could: ASOSs usual response time from the specialist team is contact over the festive period, queries from the specialist team are taking a little longer than usual to respond to. ![]() For example, if other people make complaints about the same business. They’ll only contact you if they need more information.Įven if Trading Standards don't contact you, they might use your evidence to take action against the business in the future. Trading Standards will use the information you give to decide if they’ll investigate. What happens after you've reported to Trading Standards use our online form - we’ll get back to you within 5 days.We’ll pass your report to Trading Standards and we can also give you advice about your problem. To report to Trading Standards, you need to contact the Citizens Advice consumer service. They didn’t carry out work properly - for example, kitchen fitters left your home in a dangerous state They sold products to people who looked underage without asking for ID - for example, alcohol, knives or fireworks They weren’t clear about the price or added on extra costs - for example, they advertised theatre ticket prices without booking fees They tried to stop you using your legal rights - for example, they said you can’t return faulty goods They scammed you - for example, you paid for something online that you didn’t receive and you couldn’t contact the seller You can also tell them about a business if: you didn’t want to buy - for example, they put pressure on you.not as described - for example, you bought a package holiday but something advertised wasn’t included.unsafe or dangerous, like an electronic appliance with faulty wiring or food past its use-by date.You should report a business to Trading Standards if they sold you something: Check what you should report to Trading Standards You can get help with your consumer problem from the Citizens Advice consumer service. Trading Standards can take businesses to court or stop them operating, but they won’t help you fix your problem - for example, they can’t help you get a refund. Trading Standards use the information you give them to investigate unfair trading and illegal business activity, like rogue traders and scams. This British brand is serving up the latest trends and is on hand to help with your next calendar event or casual plan. If you think a business has broken the law or acted unfairly, you can report them to Trading Standards. No matter who you are, where you’re from and what you’re up to, ASOS is here for you.
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